Procedure to Troubleshoot QuickBooks Payroll Error 15301:

QuickBooks error 15301 is commonly encountered by users while they try to update Payroll services. This error is not attributed to a specific cause, but several factors may work in consonance to instigate this technical issue in QuickBooks. Within this article, we shall be learning about all the potential causes and the relevant troubleshooting methods to fix QuickBooks Error 15301. So, make sure you stay connected to this walkthrough till the very end.

Possible causes that may result in QuickBooks error 15301

The major contributors to the QuickBooks 15000 series of error are listed below:

  • Certain misconfigurations in the internet settings, including an outdated digital signature certificate, may lead to QuickBooks Error 15301.
  • The firewall running in the background may be tampering with QuickBooks connection with the server.
  • An incorrect product key may also evoke this error.
  • QuickBooks may be incompletely installed on your PC.

What are the signs that indicate QuickBooks Error 15301?

The major signs and symptoms that indicate such error are given as under:

  • Abrupt shutting down of the update process while you attempt to download or install the latest updates for QuickBooks.
  • The warning message related to QuickBooks Error 15301 directly shows up on your desktop screen.
  • QuickBooks does not respond to user commands.
  • The system performs extremely slowly while QuickBooks is working in the background.

You might see also: How to Completely Resolve Quickbooks Error 1327?

Walkthrough to Resolve QuickBooks Payroll Error Code 15301

You should take the aid of the below-given solutions in order to resolve this QuickBooks error in your system.

Solution 1: Installing the latest digital signature certificate

The first viable solution to fixing QuickBooks Error 15301 is to download and install the compatible signature certificate, the steps for which are given as under:

  • The initial step requires navigating to the QuickBooks folder.
  • Now, right-click the QuickBooks folder and then click on the Properties option.
  • The next step involves tapping on the digital signature.
  • Choose Intuit Inc., and once down, it on the option to install the certificate.
Install certificate - Screenshot
  • Now, click on Next.
  • When the digital signature certificate has been set up on the system, make an attempt to update QuickBooks Desktop again.
  • Hopefully, error code 15301 should have been rectified by now. If not, then proceed to the next solution to fix QuickBooks Error 15301.

Solution 2: Double-check if you have provided the correct service key

Tis error also occur if the service key for the payroll is incorrectly typed in the previous time. As such, it is advised to revisit the payroll service menu to verify if the same has been correctly typed in. The steps given below should help you:

  • The first step requires opening QuickBooks.
  • Now, hit on the Employees tab.
  • The next step requires clicking on the My payroll Service option.
  • Now, you are supposed to click on the option to Manage the service key.
Manage services key - Screenshot Image
  • Herein, double-check if you have typed in the correct service key.
  • If it is incorrect, then type in the correct service key.

Read Also: Steps to Move your Company File to another Computer

Solution 3: Configuring the Firewall

At times, the firewall may conflict with QuickBooks functionalities. As such, you should consider re-configuring the firewall to make it conducive to QuickBooks. Follow the instructions given as under:

  • Initially, type ‘’Firewall’’ in the Search bar and then open the firewall.
  • The next step requires clicking on Inbound rules, followed by hitting on Advanced settings.
  • Now, hit on the option to Create a new rule.
Create a new rule in firewall settings - Screenshot Image
  • Now, click on Port and then hit on Next.
  • Herein, you need to type in the appropriate version of QuickBooks.
  • Now, click on Next and then hit on the option to Allow the connection.
Allow the connection - Screenshot Image
  • You are now required to name the newly created rule.
  • The same steps need to be repeated for outbound rules as well.

Solution 4: Adjust system Time and Date

Check your taskbar and double-check if the time and date are correctly set. If they are incorrect, then follow the steps given below:

  • Check the date on the taskbar and then right-click on it.
  • From the menu, choose the option to Adjust the date/time.
  • Correct the date and time, and then choose the correct time zone as well.
  • Now, hit on Apply and then hit on Ok.
  • Now, try updating QuickBooks once again.

Solution 5: Remove the temporary files

Another viable option to fix QuickBooks payroll error 15301 is to delete temp files. Follow the steps below:

  • In the Search box, type in %temp% and then hit on the Enter key.
  • Now, choose all the files in this folder by pressing Ctrl + A keys.
  • Now, hit on the Delete key to clean the temporary files.
Remove the temp folder - Screenshot Image

Read Also: How to Fix QuickBooks Payroll Error Code 15218?

Winding Up..!

In this article, we have tried congregating all the updated solutions to fix QuickBooks payroll error 15301. We hope that at this stage, you should be able to proceed with the update process without any hindrance. If you need a technical hand to deal with the error, just give us a call at the helpline i.e., 1-800-761-1787.


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