A Comprehensive guide to get rid of QuickBooks error code 3371

QuickBooks is an incomparable software that is dominating the accounting industry for around decades. This software has marked its presence all over the world and has transformed the way people carried out their accounting activities. No doubt, QuickBooks has been the pioneer in accounting solutions for entrepreneurs all over the world and is spreading like a wildfire, when it comes to managing the accounting and bookkeeping activities. But as everything comes with its pros and cons, QuickBooks is also not completely free from few technical bugs.

Technical snags are pretty common, when it comes to QuickBooks software. Each bug is assigned to an error code or error message, which makes it easy for users to carry out the effective measures. One such critical error is QuickBooks error 3371, status code 11118. At times, when you activates or open up the QuickBooks desktop, you might see a few of error messages indicating these error codes.

If you are facing this error and looking for a quick guide to do away with this, then you have landed on the right place. We have come up with this article written by our U.S based certified professionals, where we have discussed each and every fact related to QuickBooks error code 3371. So, make sure to read it till the end. Also, you can consult with QuickBooks error support team by dialing helpline 1-800-761-1787, in order to save your precious time and efforts in solving this error. Our experts will help you to fix this error for you.

You might also see: How to Fix QuickBooks Error Code H202?

What is QuickBooks error code 3371?

When the QuickBooks user re-configures the desktop or setup the QuickBooks company file for the very first time, then in that case it is most probable to encounter QuickBooks error code 3371. The another reason behind to this error is Entitlement DataStore.ecml file gets damaged which contains the license properties of the QuickBooks desktop. This error code can appear with various error messages just like:

QuickBooks Error Code 3371 - Could not initialize license properties - Screenshot Image
[Error 3371, StatusCode -11118]: QuickBooks could not load the license data. This may be caused by missing or damaged files.
For troubleshooting steps, note the error and type the following in a web browser window: 

In other words we can say that this error occurs when we try to activate or open QuickBooks Desktop. Another error messages you might see on your desktop screen are as:

Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

All these error messages could appear, when the software license is not valid. The dialog box with the error message appears on the screen and also clicking OK will pop up another error ‘QuickBooks fatal Error‘. To close the error box window simply click on OK button one more time.

Error 3371: Status code 11118 - Screenshot Image
QuickBooks has encountered a problem on startup. This may be due to an invalid software license. insert the QuickBooks CD into your computer and then reinstall the software. If you encounter the problem again, contact technical Support.

Due to this error, the QuickBooks accounting software fails to sync the license properties every time, when we try to open the QuickBooks. There are various facts discussed later in this post, let us check out together!

What Triggers to QuickBooks error code 3371?

Intuit, the developer of QuickBooks has made it mandatory for us to store the license on the hard drive, and by chance if you loses the info, file, or license data get corrupted, missing or damaged, then you are probable to encounter this sort of error.

Also, at the time when you clones the data into the C:/ drive, the error can appear. This would demand to delete the entitlement file and also re-entering the license information. QuickBooks error code 3371 status code 11118 can be a result of multiple issues, a few of which we have mentioned below:

  • Error code 80029c4a can be one of the causes.
  • Missing Qbregistration.dat file can be one of the reasons. The installation file usually contains the license data stored in the hard drive, and if this file gets damaged, then it is prominent to get this sort of error.
  • Another cause can be QuickBooks desktop performance issues.
  • You can also encounter this error if you loses the connection to the QB data file.
  • Issues with printing, emailing, or saving as a PDF from QuickBooks Desktop.
  • Uncompleted or unsuccessful Windows updates can keep the windows components outdated and not as required by QuickBooks.
  • Crash com error in QuickBooks can lead to this error.
  • Also, if the QuickBooks stopped working error occurs, it might lead to error 3371.
  • Damaged MSXML component related to Windows operating system, which is needed for QuickBooks. It is one of the most important components by Microsoft, which is needed to run the system. If this file gets damaged, then accessing QuickBooks becomes difficult.
  • Anti-virus interruption can also be one of the most common causes.

Points to remember

  1. You should first ensure that the Windows is updated to the latest release.
  2. And also, if the error persists, it might be due to corrupted windows operating system.
  3. Right Networks and QuickBooks Enterprise with WebConnect users might face this issue if they open the file before saving it. In that situation users firstly save the company file before you import the .QBO file.

Read Also: What is QuickBooks Error code 80070057?

Signs and Symptoms of QuickBooks error 3371

You can easily identify the QuickBooks error 3371 status code -11118 by keeping the below mentioned signs and symptoms in mind:

  • System gets hanged somehow or the QuickBooks might crash whenever you opens it.
  • Also, if you gets notified for a mysterious HTML file, then in that case it would be a sign of QuickBooks error 3371.
  • Users are unable to open the company file in QuickBooks can also be one of the symptoms.
  • This error can also be seen at the time of the cloning process from C:\ drive to another new hard drive.

Methods to Resolve QuickBooks error code 3371

QuickBooks error code 3371 can be easily tackled by carrying out a few simple methods. In today’s post, we will be exploring each of the methods one by one, let us check out the methods:

Method 1: Shutting down all the running applications

Close QBW32.exe process - Screenshot Image
  • The very first step in this process is to close QuickBooks.
  • And then close all running QuickBooks processes.
  • Followed by typing in C:\ProgramData\Intuit\Entitlement Client\ v8(or v6) in the run window, and along with that hit OK tab.
  • For the above step, you will have to open task manager.
  • Now move to the tab named processes and find all QBW32.EXE instances.
  • After that choose them and then select End Task.
  • Next, remove the EntitlementDataStore.ecml file and then open QuickBooks company file and register the application.

Method 2: Removing the Ecml file

  • You are first required to press Windows + R keys together.
Press Windows + R keys - Screenshot Image
  • And then, a window will appear on the screen and then you need to enter or copy and paste it at C:\ProgramData\Intuit\Entitlement Client\v8.
fix error 3371 - Screenshot Image 1
  • The next step is to spot window explorer as the next location.
  • And then remove the ecml file, followed by right clicking and selecting delete option.
Manually delete EntitlementDataStore.ecml file  - Screenshot Image
  • Once done with that, close the windows option.
  • Finally you have to run QuickBooks and then register the product again, and you are good to go.

See Also: How to correct the Issue of a Balance Sheet out of Balance in QuickBooks?

Method 3: Changing the name of the Entitlement file

rename the Entitlementdatastore.ecml file - Screenshot Image
Windows XP users:
  • The windows XP users will have to initially click on the Start tab and then select Run box.
  • After that, enter the path to spot the “Entitlement DataStore.ecml file: Documents and Settings AllUsersApplication DataIntuitEntitlemeny Clientv2″.
  • Once done with that, you will have to hit OK button.
  • And then rename the Entitlementdatastore.ecml file.
Windows 7 users:
  • The Windows 7 users are supposed to move to the C:ProgramDataIntuitEntitlement Clientv*.
  • And then rename the Entitlement file.
  • Followed by opening QuickBooks and automatically creating a new file for you.
  • The next step in the process is to carry out a few more steps to unhide the program data folder.
    • Follow the path Computer > Select Organize > Choose Folder > Search options.
    • And then hit Hidden files and folders option.
    • After that, open QuickBooks and check if the error occurred.

Method 4: Run Quick fix my program, using QuickBooks tool hub

QuickBooks Tool Hub - Screenshot Image

In case the above process failed, then you can make use of the QuickBooks tool hub. The steps to be followed are:

  • First of all, you need to close QuickBooks desktop.
  • And then download the QuickBooks tool hub on the system and save it on your system.
  • After that run the downloaded file (QuickBooksToolHub.exe file).
QuickBooksToolHub.Exe File - Screenshot Image 1
  • Then accept and agree to the Intuit’s license agreement,
  • Once the tool hub successfully installed on your computer hit a click on Finish option.
  • Now double click on the QuickBooks tool hub icon to open it.
QuickBooks Tool Hub - Icon
  • After that choose Quick fix my program option from Program Problems tab.
Run Quick Fix my Program - Screenshot Image
  • Now, hit a click on OK tab.
  • Finally end the process and open QuickBooks to open the data file.

Read Also: Ways to resolve QuickBooks error code 6000

Method 5: Perform a Clean installation of Windows

  • You will have to install the latest windows update.
  • And then hit a click on All Programs tab and then Windows update options.
Windows Update - Screenshot Image
  • The next step is to finish the upgrades of all the windows updates and get ready to set-up QuickBooks software.
  • Now recreate the damaged entitlementdatastore.ecml file and then solve the license and fix registration issues.
Delete the ‘EntitlementDataStore.ecml’-file - Screenshot Image
Clean Install Utility - Screenshot Image

Method 6: Updating Windows operating system

In case the windows is obsolete, you will have to update it to the latest version. This can be done by carrying out the steps below:

  • Initially, hit a click on Windows tab and then hit check for updates tab.
Update the Windows 10 (Check for updates) - Screenshot Image
Update QuickBooks Desktop - Screenshot Image 1

Related Article: Resolve QuickBooks multi-user mode not working problem

Method 7: Run QuickBooks Install diagnostic tool

Installation issues - QB Tools Hub - Screenshot
  • And now, let the tool run and detect the issue. Also, note that the process might take some time.
  • To end the process, you need to reboot the system.

Method 8: Run the 3371 Error fix from QuickBooks Tools hub

In case you have already downloaded the QuickBooks tool hub, then directly use the 337 error fix program, or else first download the tool hub program and then carry out the steps below.

  • The first step is to close the QuickBooks software.
  • And then, download the latest version of QuickBooks tool hub. Also, save it somewhere you can access it easily.
  • Now, open the downloaded file.
  • And also, carry out the on-screen steps to install and agree the terms and conditions.
  • Next, double click on the icon on the windows desktop to open the tool hub.
  • In the tools hub, choose the installation issues tab.
Run the 3371 Error fix from QuickBooks Tools hub - Screenshot Image
  • And then choose the 3371 Error fix.
  • After that click on OK tab and lastly, start QuickBooks and open the data file.

Also See: How to Resolve the QuickBooks Error Code 7149?

Final words..!

We hope by following the above mentioned steps you are now capable to resolve QuickBooks error 3371 status code 11118 which was caused due to missing or damaged files. However, if by any chance the error still persists, or you are unable to tackle the issue for some reason even after performing the steps, then reach out to our U.S. based accounting professionals using our dedicated support line i.e. 1-800-761-1787. Our QuickBooks enterprise technical support team of experts will be happy to help you.

We are a hub of technocrats, who work round the clock to provide the best possible support services. So, do not hesitate in calling us anytime and seeking for assistance!


Other helpful articles:

How to resolve QuickBooks error code H505?

What is QuickBooks error code 15215?

Fix QuickBooks Errors and Problems

Error support Team

Fix Your Error & Issues Instantly

Get instant help from experienced and certified professionals. Our customer support representatives are ready to help You 24/7, 365 days a year!


    Connect With QuickBooks Experts or Request a Call Back!


    This will close in 0 seconds