QuickBooks has, time and again, aided accountants in evolving enterprises to upsurge their operations and boost efficiency. QuickBooks payroll has proved wondrous in streamlining the payroll operations. This accounting program has, however, faced a variety of errors. QuickBooks Payroll Error 30102 constitutes one such error, which generally manifests while making direct deposit payments. Some users have also come across this error during the process of moving the payroll data across different systems. Notably, different signs and symptoms act as harbingers of this error.

Via this helpful article, we are going to unsnarl all the related causes and commonly reported signs associated with this QB Payroll error. We will also be discussing the advanced troubleshooting strategies to get QuickBooks Error code 30102 resolved.

What is QuickBooks Payroll Error 30102?

QuickBooks payroll error 30102 represents a technical problem when “Sending payroll-related information” or “Processing of payments in the Direct Deposit mode”. This issue has also been reported while “Printing direct deposit slip” in QuickBooks.

Causes Contributing to QuickBooks Error Code 30102

The conspicuous contributors to this QuickBooks error are:

  • Network related issues or misconfiguration of the internet settings
  • Attempting to transfer the file in the multi-user mode
  • The firewall program may be preventing the payroll processes
  • Network time out preventing connection of QuickBooks with the server
  • The date and time on the computer are wrongly set

You may also read: How to Fix QuickBooks Payroll Update Error 15242?

Different Methods to Troubleshoot QuickBooks Payroll Internal Error 30102

Here are the 8 different troubleshooting methods to fix the payroll error 30102 in QuickBooks.

Method 1: Delete the Temporary files and browsing history in Internet explorer

  • Start by opening “Internet Explorer”, and follow by heading to the “Tools” menu.
  • In the Tools menu, go for the “Internet options”.
Internet Options - Image
  • Now, tap on the “General” tab 
  • Checkmark all the available options, and then click on the “Delete” tab in the “Browsing History” section
Cleaning up the history, cache of the browser - Screenshot

Method 2: Resolution if the User is not on the Network 

If the user is not on the Network, the fixation of QB Error 30102 is possible by flushing the DNS. The procedure to flush the DNS by using a simple command in the Command Prompt is:

  • Initially, open the “Command Prompt” as an admin.
  • Now, type “ipconfig /flushdns”, and followed by that, hit the Enter key.
ipconfig - flushdns command - Image
  • After this action, try sending the payroll again and check if the current error is still existent. If it is still appearing, go for the next troubleshooting method.

Check also: Easy Solution to Fix QuickBooks Online Error 101

Method 3: Fixing “Failed To Send the Payroll Data” Error

If users are repeatedly encountering the error message stating the failure to send payroll data, they should perform the following steps:

  • Initially, open the Internet Explorer browser first.
  • After that, tap on the Tools menu.
Internet Options - Image
  • Moving ahead, go for the Internet option and then proceed to the Advanced section and remove the checkmark besides it.
  • Now click on Check for the Publisher’s Certificate Revocation option and tap on Ok.
Check for publisher’s certification - Image 1
  • The next step is to restart the computer and then try resending the payroll data again.
  • If any error still occurs, then access the Advanced settings in the Internet Explorer.
  • Herein, opt for USE TLS 1.0 and also make sure to unmark USE TLS 1.1 and USE TLS 1.2 options.
USE TLS 1.0 is checked option - Image
  • Also, make it a mandate to process the payroll in the single user mode.

Method 4: Verify the payroll Subscription

Users should check the status of the payroll subscription since an expired subscription could also lead to Error code 30102 in QuickBooks Payroll.

  • For that, first sign in to QuickBooks as an admin.
  • Now, head for Employees and then click on My payroll service option.
  • After that, go to the Billing Information and Account tab
Account or billing information - Screenshot Image
  • The user can check the subscription status here.
Payroll Active - Image
  • Just in case the payroll is expired, get it renewed, and then try to send the payroll data again.

Read also: How to Rectify QuickBooks Payroll Update Error PS033?

Method 5: Add Intuit as a Trusted Site

Addition of Intuit as a trusted site in Internet Explorer can resolve this QuickBooks Payroll error. For this, the following steps need to be performed:

  • Begin the process by opening the Control Panel.
  • Now, head to Internet options and then click on Security tab.
  • After that, opt for the Trusted sites option, and then click on Sites.
Add intuit data protect to the trusted sites - Screenshot
  • Herein, type in “intuit.com” and then hit on the Add tab.
  • Finally, click on Apply, followed by Ok.

Method 6: Uncheck Publisher’s Certificate Revocation

  • The first step requires opening the Internet Explorer, and following that, go for Internet Options.
  • After that click on Advanced and then visit the Security tab.
  • Herein, unmark the checkbox besides “Check for publisher’s certificate revocation”.
Check for server certificate revocation - Image
  • Now, you need to access the QuickBooks payroll account again and after logging in, perform the same set of steps that resulted in Error 30102.

Related article: Learn the Steps to Fix QuickBooks Error Code 195

Method 7: Make sure the date and time on the computer are set correctly

Many a times, incorrect date and time could trigger such problems. To get any deviation in the system date or time sorted out, perform the procedure below:

  • For this, the user has to simply hover the mouse onto the Date and time tab on the Taskbar and then right-click on the same. Then, go for Adjust date/time.
  • Then, correct the time and also rectify the time zone.
System Date and Time Settings - Image
  • Now hit on Apply, and then Ok to save the changes.

Method 8: Set up the latest tax table by updating QuickBooks Payroll

Users should update QuickBooks to the latest version in order to rectify the ongoing issue. You can do it either manually downloading the updates from the website of Intuit. Or perform the following steps:

Update Now Option When Updating QuickBooks - Image
  • In the next step, navigate to the Update Now tab and then mark a click on Reset updates and then tap Get Updates.
Update QuickBooks desktop (Screenshot)
  • Therein, perform follow the guidelines that show on the screen.
  • Once the update process complete, close and reopen your QuickBooks.
  • If QuickBooks asks to install the update, you need to simply hit a click on Yes.

You may also check: How to Troubleshoot QuickBooks Error Code 6129?


This blog covered all the methods that can help users in resolving the QuickBooks Error message 30102. Payroll Errors are common and their resolution is easy if the user follows the correct troubleshooting guidelines. Somehow you are still stuck in fixing the error and you want assistance from our QuickBooks payroll error support experts, you can call us at the toll free number i.e., 1-800-761-1787.


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