Here’s how you can fix QuickBooks Error Code 1311 and prevent it from reoccurring in the future

Accountancy is one of the most crucial factors of any organization. It doesn’t matter whether a business is small or large in terms of operation, keeping the financial records in check is essential for the health of the business. Although, there are a lot of software’s that allow us to keep the check of the organization’s financial records but QuickBooks is considered as one of the best and most liked accounting software around the globe. With regular updates, its user base enjoys fresh features but there are some error messages & codes that are commonly found while operating the software. QuickBooks Error code 1311 is one such example of it. So, in this article, we will discuss and explain you about what is this error and how we can fix it.

To learn more about QuickBooks error 1311, you can simply read out the following article. Or if you have a short of time, then feel free to connect with our support executives using our customer support line i.e., 1-800-761-1787.

You may also read: How to Update QuickBooks Desktop Enterprise?

What is QuickBooks Error code 1311?

This error code pops up when you try to export a report to Excel from the financial Statement writer. As the entire accounting process in any organization is about going back and forth from accounting software and excel, this error makes the productivity difficult. QuickBooks warning message 1311 pops up on the screen with a particular message which is:

WarningError 1311: ‘’Source file not found: D:\ZF561407.CAB’ . Verify that the file exists and that you can access it”

Apart from popping up while exporting the files to Excel, QuickBooks Error code 1311 also appears when you are updating QuickBooks using a CD-ROM or any other Compact disk device, and there is some issue with the device.

What leads to QuickBooks Error code 1311?

Every user needs to understand the causes of QuickBooks Error code 1311 as this can help in avoiding the error pop-ups. So, here are some of the factors that commonly cause Error code 1311:

  • One or multiple files of QuickBooks desktop Installation are damaged or corrupted.
  • The CD-ROM Drive itself has some issues while accessing a disk.
  • A compatibility issue between QuickBooks Desktop and a particular version of Microsoft office.
  • The CD drive with which the installation is being done is damaged itself.
  • One or multiple installation files of Microsoft Office are damaged or corrupted.

What are the symptoms of QuickBooks Error code 1311?

If you came across one or multiple symptoms that are mentioned below, then you should diagnose your system for Error code 1311 in QuickBooks desktop:

  • Error 1311 pops up on the screen itself:
QuickBooks Error Code 1311 - Screenshot

You may also see: How to Troubleshoot Unable to Print Problem in QuickBooks?

Quick Methods to Settle QuickBooks Error Code 1311

As now, we have a decent understanding of what QuickBooks Error code 1311 is, let us understand how we can fix the error on our system. You should ensure that you go through all the below-mentioned methods one by one, as it will ensure that the system is free from such an error.

Method#1: Changing Access to CD-ROM

The procedure to change access to the CD-ROM is given as under:

  • For this, you will have to go to the Start menu and then go to Control Panel option.
  • Here, click on Administrative Tools and then select Local Security Policy.
Changing Access to CD-ROM - Screenshot
  • Expand the Local Policies folder from the left drop-down menu and then click on Security options.
Changing Access to CD-ROM - Screenshot 1
  • Now restrict access to CD-ROM for users who are currently logged into the local network.
  • Lastly, redo the selection process done in the last step and restart the computer.

Method#2: Use Command Prompt to Check for Windows system errors

You can use the command prompt to access the System File Checker tool to eliminate any issues in the system files. The following steps should guide you:

  • For this, you need to ensure that you have administrator access to their system.
  • Start with opening Command Prompt as Administrator and type the following: SFC/SCANNOW; once done, click on Enter key.
Run the System File Checker - Screenshot
  • Once the scan gets completed, follow the process by typing the following in the command prompt: msiexec/unregin and press Enter key.
  • Now you will have to type the following: msiexec/regserver and press Enter key.
 Type msiexec or regserver in cmd - Screenshot
  • After all the above-mentioned steps are processed, installation of the Creative Suite product will become easier.

Read Also: How to Troubleshoot QuickBooks Update Error 503?

Method#3: Copying Files to Hard Drive and then Installing it

Another solution for resolving QuickBooks error code 1311 involves copying a particular set of QB installation files to hard drive and then try to install the accounting software. Checkout the following steps:

  • Start with inserting CD in the CD-ROM Drive.
  • On the desktop, hit a right-click on Start, and from the pop-up options, select Explore option.
  • In the next step, choose desktop in the left pane and then Create a new folder on Desktop.
  • And further, hit a click on the New folder to highlight the location and then go to the File menu on the toolbar.
  • Followed by, hitting a click on New and then click on the folder created just now.
  • Now name the folder QuickBooks for finding it easily later.
  • Go to QuickBooks CD-ROM and copy the following files and folders:
    • setup.exe
    • Third-Party
    • QuickBooks
  • Paste the following files and folders in the QuickBooks folder on the Desktop.
  • Once done, open the folder and run the setup manually to install QuickBooks Updates.

Method #4: Reinstalling CS4 Application

  • In case you have Windows XP as the operating system,
    • Move to the Start tab and then click on Run.
    • Now, in the open field, sort msiexec/unreg and then click on Enter tab.
Reinstalling CS4 Application - Screenshot Image
  • For Windows Vista
    • You are required to choose All Programs, cross to Accessories and then select Run.
    • After that in the open field, sort msiexec/regserver and then hit Enter key.
    • You are recommended to reinstall CS4 software.

Read Also: Methods to Resolve QuickBooks Error Code 6106, 1069

Method #5: Verifying Microsoft office compatibility

You can verify the compatibility of Microsoft office, by carrying out the steps below:

  • Under this method, firstly you need to move to the Control panel and then double click on Add or remove programs.
  • After that choose Microsoft office to do the adjustments.
Verify Microsoft office compatibility - Image
  • The variations wish to be changed to Microsoft 2000 or later.
  • In case this version is not 2000 or later, then you will have to Modify or repair as per the instructions offered to fix the issue.

Method #6: Using Photoshop Elements Disc

  • Insert the Photoshop Elements install disc into the DVD/CD-ROM drive.
  • After that open My Computer and right click on Photoshop Elements disc.
  • Also, create a folder on the desktop and copy the Adobe photoshop elements folder in it.
  • When copying has been done, then eject the Disc.
  • Now open the Adobe Photoshop Elements and double click on the Setup.exe to start the installation.
Photoshop Elements Disc - Image
  • Pay heed to the onscreen instructions to complete the installation.

Method #7: Clean the CD/DVD or removable media

The last solution is to clean the CD/DVD or removable media. Any dust, dirt, or fingerprints on the media can cause errors while installing or exporting QuickBooks. Use a soft cloth to gently clean the media, and then try installing or exporting QuickBooks again.

See also: How to Fix Outlook is missing in send forms preferences in QuickBooks?

Final Note..!

After all of these steps are completed successfully, the QuickBooks Error code 1311 should no longer exist. However, if you still encounter this error, you can contact our round-the-clock QuickBooks error support team with the help of our support number i.e., 1-800-761-1787 and speak to an expert. Our team of experts boasts years of experience and cutting edge technology and can help you immediately.


What are the DIY steps to fix this issue?

The various methods to this issue are:
1: You need to change the access to the CD ROM in order to get rid of from such an error.
2: Also try to use the SFC command in the Command Prompt.
3: Reinstalling the CS4 application can also rectify such errors.

What is Error code 1311 in QuickBooks?

It is a technical error that shows up when users try to export a report to Excel from the financial Statement writer.

What error code message appears on screen?

You might get the following error message on your desktop screen:

Error 1311: ‘’Source file not found: D:\ZF561407.CAB’ . Verify that the file exists and that you can access it”


Checkout more helpful articles:

Steps to remove duplicate transactions in QuickBooks desktop

How to Resolve QuickBooks Error Code 7300?

How to Export to QuickBooks Desktop from QuickBooks Online

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