Using QuickBooks, users can search for any financial data in the form of company files, transactions, or other data. This option allows users to search for items on a fast-track basis without having to manually look for data. However, at times the search feature gets disrupted due to QuickBooks Search is not working error.

The error may show up due to Registry errors in Windows operating system. Outdated QuickBooks Desktop can also be one primary reason. The solutions to fix QuickBooks Search is not working error are enlisted below:

You might see also: Use Automated Password Reset Tool for QuickBooks Desktop

A detail of the methods to fix QuickBooks Search is not working problem

In order to rectify the QuickBooks search is not working issue, follow the below given solution methods.

Solution (1): Renaming Search Index File

  • Initially, hit on the Windows Start button.
  • Now, type in *.SearchIndex in the search box.
  • After that, tap on the Enter key.
  • Head to drive containing the QuickBooks Company files.
  • Look for .qbw.SearchIndex folder.
  • Right-click the folder and then type .old at the end of the name. Click anywhere to save the changes to the filename.
  • Access the Company file now.
  • After that, hit on the Search tab (with a symbol of a magnifying glass).
  • Proceed to the Update Search Information option.
  • Hit on Ok on the prompt and allow the update to proceed ahead.
  • Now, try searching for the data again.

Solution (2): Getting the Firewall disabled

  • Open Control Panel through the Windows Start menu.
  • Proceed to Firewall and get it temporarily disabled.
  • Also, disable the anti-virus protection running in the background.
Disable the antivirus - Image
  • Now, try using the QuickBooks Search feature again.

Solution (3): Repairing QuickBooks desktop

Repairing your QuickBooks desktop can be help you to rectify the QuickBooks search not working problem.

  • Open Control Panel and then Programs and Features.
  • Opt for QuickBooks and then click on Uninstall/change.
  • Click on the Repair option thereafter.
Repair QuickBooks Desktop - Image
  • Let the repair process conclude, and then try using the QuickBooks Search feature.

Read Also: How to install QuickBooks Enterprise for the first time?

Solution (4): Clean Install QuickBooks

Clean Install Utility - Screenshot

Perform a clean installation of QuickBooks desktop by following the given steps:

  • Access the Control Panel and then proceed to the Programs and Features option.
  • Tap on QuickBooks and then pick the Uninstall button after right-clicking on it.
  • Once the application is removed, rename the QuickBooks folder and then reinstall QuickBooks again.
  • Now, attempt to use the Search option again in QuickBooks.

Solution (5): Make use of the Incognito Window

Using Incognito window - Image
  • Open the Web browser and then click on the menu.
  • Afterward, choose the New Incognito Window option.

Solution (6): Clear Browser cache

  • Open the web browser and click on Tools.
  • Now pick the option to clear browsing history.
  • Herein, choose Cache and other site data. Also, make sure to checkmark the box beside temporary files.
delete all the cookies and temporary internet files in the browser - Screenshot
  • Now, hit on the Delete option.

Read it also: How to Fix QuickBooks not Showing Mapped Drives Problem?

Technical hindrances in the shape of error codes are a common phenomenon while working in QuickBooks. New errors keep on evolving and disrupting the functionalities of this accounting application. Our 24X7 QuickBooks error support team of certified experts comes up with FAQs on different QB-related technical issues. Our endeavor is to achieve excellence by ensuring seamless operations in QuickBooks desktop software.

Frequently Asked Questions regarding QuickBooks Search Issue

What causes QuickBooks Search is not working error?

In following conditions you might trouble with QuickBooks search is not working issue:
1. Damaged Search Index Files are the primary reasons behind this issue.
2. The Firewall obstructs QuickBooks functioning and therefore leads to this error.
3. The QuickBooks application may not be updated to the latest release.

What are the short keys to open New Incognito Window in different browsers?

You can use the following shortcut keys to open the Incognito mode window.
1. For Internet Explorer and Mozilla Firefox, press Ctrl + Shift + P together.
2. For Google Chrome, press Ctrl + Shift + N keys.

Should you keep a backup of the Company Files?

Yes, it is essential to take a backup of your QuickBooks company files before proceeding with the troubleshooting steps.
1. Click on File after launching QuickBooks.
2. Now, pick the Backup Company option.
3. Opt for the location to save the backup File.
4. Finally, click on the Save it option.


Related FAQ’s

Troubleshooting Steps for QuickBooks Error Code C=343

How to Troubleshoot QuickBooks Error Code 15215?

Troubleshooting Methods to Resolve QuickBooks No New Transactions Found Error

Call Now +1-800-761-1787